Our Warranty
We want you to have a working unit, for
years to come. We have many plans for add-ons, expansions, and content delivery
options for the future. The Virtual Sex Machine has been designed to fit 99% of
the men in the world.
However, we know there are extremes out there. While unusually small men will
fit with little difference in performance, unusually large men may have a
problem. If your penis is larger than 2 inches/5.08 Centimeters in Diameter
(6.34 inches/16.1 centimeters in circumference), we cannot accommodate you
at this time. Length is not usually a problem, the only difference, is, if you
exceed the length of the stroking sheath (9.1 inches/24
centimeters), you may not have your
entire penis inside the machine. While this may initially sound like a
shortcoming (no pun intended), it's not. The machine was designed to simulate a
real world sexual experience. As you have no doubt noticed in real life, the
"real" thing is often the same. we also have future add on
"enhancement"
planned for the base of the penis that requires a portion of the penis to be
outside the stroking sheath, but engulfed in something else.
Warranty Information
We are extremely proud of our product, and have built it for years of
enjoyment in mind. Many products in this industry seem to be of questionable
quality, and rarely carry a warranty.
This One Does !- The details of the warranty are as follows:
Interface: The Computer interface box carries a 3 year limited
warranty. Under normal use, we will repair or replace at our option, if it ever fails to work as per its intended use, under normal
operation. Intentional tampering, physical damage, or other intentional
damage voids this warranty.
Massage Mechanism: The penis chamber has been designed for durability and
efficient operation. If it fails to operate in the first year, the cost of
the parts is completely covered by us. We repair the unit with no charge for the
labor in the first 90 days. After the initial 90 days, we will repair or replace
the unit for a labor charge of $55.00 USD in the first year. After the first
year, or if it has been "abused," the repair cost will be based on what's
wrong. We will give you the amount before charging for the work. In any case, you
must contact us for an RMA# which
MUST appear on the shipping Label. Units shipped to us without this
number will be refused and returned at your cost. We will not be held
accountable for this. Units "dropped off" by carriers will be destroyed without
opening. When returning the unit for repair,
it must be cleaned and sterilized before shipment. This is accomplished by
cleaning the unit as instructed in the manual, and then rinsing it with
isopropyl alcohol.
This is for your protection as well as ours. Under no circumstances, should you
ship the inner red "sexual skin ™" inner cylinder
with your repair. This part cannot be repaired, and is designed to be
replaced after extended use. It is also the part that contacts your body
fluids with normal usage. It should NEVER be shipped after the
inner bag seal is broken. When we work on your unit, we work
in a semi-sterile environment with latex surgical gloves for your protection and
ours. If you are aware of any venereal disease, or you are
suffering the effects of AIDS, or any other communicable disease, please contact us for alternate replacement
options. DO NOT SHIP US YOUR UNIT UNDER ANY CIRCUMSTANCE. It is a
violation of Health
Codes, and is dangerous.
Cables: All cables, connectors, and power supply carry a one year
replacement warranty.
All repairs should be sent post-paid to our facility. If under
warranty, we will pay the return shipping to anywhere in the world. If out of
warranty, please include $22 USD to cover return shipping in the United States. Outside
the USA, please
email us
for actual return costs.
Send RMA Repairs to:
Virtual Reality Innovations
Repair Department, Building C
108 N 2ND ST
Wrightsville, Pennsylvania 17368-1302
United States of America
Be sure to include your name and return address.
For warranty repairs, please include a copy of the invoice if available.
